Privacy policy

is responsible for data processing:

Organization name: Ladele GmbH

Organization Address: Enrico-Fermi-Straße 20/B, Alle Lagerhäuser - LA, Bozen, 39100 Bozen Italien

Email Privacy Policy: mail@ladele.eu

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without giving any personal information. Whenever you request opening a webpage, the web server automatically saves a so-called server log file only, which contains, for example, the name of the requested file, your IP address, the date and time, the amount of data transferred and the requesting provider (access data), and documents the page request.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. In accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, this serves to safeguard our predominantly legitimate interests in the correct presentation of our website when weighing up the interests involved. All access data is deleted at the latest seven days after the end of your visit to our website.

Hosting services through a third-party provider

Within the scope of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website - the platform provider Limendo Menu (https://limendo.com, Limendo Consulting vGmbH mit einzigem Gesellschafter, 39011 Lana (BZ), Italy. All data that is collected in the context of the use of this website or in forms provided for the online shop as described below is processed on its servers. Any processing on other servers will only take place within the scope described here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, contacting and opening a customer account

We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data for the processing of the contract or for the processing of your contact and you cannot send the order or be contacted without the data. Which data is collected can be seen from the respective input forms. We use the data you provide us with in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO for contract processing and processing your enquiries. Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or by using a function in the customer account intended for this purpose.

3. Data transfer

In order to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the bank commissioned with the payment and, if applicable, to the payment service provider commissioned by us. In some cases, the selected payment service providers may also collect this data themselves if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

4. E-mail newsletters and postal advertising

E-mail advertising with newsletter subscription

If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter regularly on the basis of your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients unless you have expressly consented to further use of your data or we reserve the right to use your data in a manner that goes beyond that, which is legally permitted and about which we inform you in this declaration.

The newsletter is sent by a service provider on our behalf, to whom we pass on your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right of objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information on our products by letter post. This serves to protect our legitimate interests, which outweigh any other interests, in advertising to our customers in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.

5. Integration of the Trusted Shop Trust Badge

For the display of our Trusted Shops seal of approval and the possibly collected ratings as well as the offer of Trusted Shops products for buyers after an order, the Trusted Shops trust badge is integrated on this website.

This serves to safeguard our legitimate interests, which outweigh the interests of our customers, in optimum marketing by enabling safe shopping in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trust badge is made available by a CDN provider (Content Delivery Network) within the scope of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is guaranteed. Further information on data protection at Trusted Shops GmbH can be found here.

When the trust badge is retrieved, the web server automatically saves a so-called server log file, which also contains your IP address, date and time, transferred data volume and the requesting provider (access data) and documents. Individual access data is stored in a security database for the analysis of security problems. The log files are automatically deleted at the latest 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement met between you and Trusted Shops applies and an automatic collection of personal data from the order data takes place. As a buyer, whether you are already registered for using a product or not is checked automatically by means of a neutral parameter of the email address hashed by a cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfilment of our and Trusted Shops' predominant legitimate interests in the provision of the buyer protection linked to the specific order and the transactional valuation services according to Art. 6 para. 1 sentence 1 lit. f DSGVO. Further details, also regarding the objection, can be found in the Trusted Shops privacy policy linked above and in the trust badge.

6. Cookies and web analysis

To make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which outweigh any other interests, in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your end device. Some of the cookies used by us are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit us (persistent cookies). You can see the duration of storage in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them, or to exclude the acceptance of cookies for certain cases or in general. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for each browser under the following links:

Internet Explorer™

Safari™

Chrome™

Firefox™

Opera™

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis

Insofar as you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analysis service is an offer of Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. After the discontinuation of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from recording data on this website in the future. In doing so, an opt-out cookie will be stored on your end device. If you delete your cookies, you will be asked again to give your consent.

Google Fonts

On this website the script code "Google Fonts" is integrated. Google Fonts is an offer of Google Ireland Limited, a company incorporated and regulated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). This serves to safeguard our legitimate interests, which outweigh any other interests, in a uniform presentation of the content on our website pursuant to Art. 6 para. 1 lit. f) DSGVO. In this context, a connection is established between the browser you use and the Google servers. This enables Google to know that our website has been accessed via your IP address.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield. Further information about data processing by Google can be found in Google's privacy policy.

7. Social media

Our online presence on Facebook, Youtube, Instagram, Xing, LinkedIn

Our presence on social networks and platforms serves for a better, active communication with our customers and interested parties. On social media we inform about our products and current special offers.

When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. From these data, so-called user profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your end device. The visitor behaviour and interests of the users are stored in these cookies. In accordance with Art. 6 Para. 1 lit. f. DSGVO, this serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (permission) to data processing, e.g. by means of a checkbox, the legal basis for data processing is Art. 6 para. 1 lit. a DSGVO.

Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here. For detailed information on processing and usage of data by the providers on their websites, as well as a contact option and your rights and settings options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection notices linked below. Should you nevertheless require assistance in this regard, please contact us.

Facebook: https://www.facebook.com/about/privacy

The data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO, which you can view here. You can find further information on data processing in connection with a visit to a Facebook fan page (information on insights data) here.

Google/ YouTube: https://policies.google.com/privacy?hl=en-GB

Instagram: https://help.instagram.com/519522125107875

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Xing: https://privacy.xing.com/en/privacy-policy

Possibility of appeal (opt-out):

Facebook: https://www.facebook.com/settings?tab=ads

Google/ YouTube: https://adssettings.google.com/authenticated

Instagram: https://help.instagram.com/519522125107875

LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Xing: https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht

8. Sending evaluation reminders by e-mail

Evaluation reminder through Trusted Shops

If you have given us your explicit consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we will transmit your e-mail address to Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne (www.trustedshops.de), so that they send you an evaluation reminder by e-mail.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

9. Contact details and your rights

As a person concerned, you have the following rights:

  • in accordance with Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent described therein;
  • in accordance with Art. 16 DSGVO, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 DSGVO the right to demand the deletion of your personal data stored with us, except if further processing is required
  • - for the exercise of the right to freedom of expression and information;

    - to fulfil a legal obligation;

    - for reasons of public interest, or

    - to assert, exercise or defend legal claims

  • in accordance with Art. 18 DSGVO, the right to demand the restriction of the processing of your personal data, provided that
  • - the correctness of the data is disputed by you;

    - the processing is unlawful, but you refuse to delete it;

    - we no longer need the data, but you need it to assert, exercise or defend legal claims, or

    - you have filed an objection to the processing pursuant to Art. 21 DSGVO;

  • in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided us in a structured, common and machine-readable format or to request that it be transferred to another responsible party
  • pursuant to Art. 77 DSGVO the right to complain to a surveillance authority. Generally, you can turn to the surveillance authority of your usual place of residence or workplace or to the surveillance authority of our registered office.
  • If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of given consents or objection to a certain use of data, please contact us directly via the contact data in our imprint.

    Data protection officer: Ladele SRL

    Organization name: Ladele GmbH

    Organization address: Enrico-Fermi-Straße 20/B, Alle Lagerhäuser - LA, Bozen, 39100 Bozen Italien

    Email privacy policy: mail@ladele.eu

    Right of withdrawal

    Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh any other interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

    After exercising your right of withdrawal, we will not process your personal data further for these purposes, unless we can prove compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

    This does not apply if the processing is for direct marketing purposes. In this case we will not process your personal data further for this purpose.

    Privacy policy created with the Trusted Shops Legislative Text Tool in cooperation with Wilde Beuger Solmecke Rechtsanwälte.